Network Customer Services (“we”, “us”, or “our”) respects privacy. This policy describes the general approach to information associated with this website and enquiries sent to our contact address.
1. Information you provide
If you contact us by email, we receive the information you choose to include, such as your email address, name, and the contents of your message. Please do not send sensitive personal information unless it is necessary for your enquiry.
2. Website and technical information
When you visit a website, the hosting provider or related infrastructure may process limited technical information, such as an IP address, browser details, request time, and pages requested, for security, delivery, troubleshooting, and service operation. The exact information and retention periods depend on the hosting and infrastructure providers in use.
3. How information may be used
Information may be used to respond to enquiries, maintain and secure the website, diagnose technical issues, and meet applicable legal obligations. We do not use information submitted through this website to create purchased or unsolicited marketing mailing lists.
4. Transactional and operational messages
Our stated service focus is transactional and operational communications, such as account updates, verification messages, security alerts, and service notifications. Such messages should be sent only where there is a relevant account, customer request, service relationship, or other appropriate basis. This website does not offer a public subscription form.
5. Sharing and service providers
Information may be processed by service providers that support website hosting, email delivery, security, or technical operations, where needed for those services. We do not sell personal information. Providers may process information under their own terms and privacy practices.
6. Data retention and security
We aim to retain enquiry information only for as long as reasonably needed to handle the enquiry, maintain appropriate records, or comply with legal requirements. Reasonable technical and organisational measures should be used to protect information; however, no method of transmission or storage can be guaranteed to be completely secure.
7. Your choices and requests
You may contact us to ask about personal information included in an enquiry or to request correction or deletion where applicable law provides that right. We may need to verify your request before acting on it, and some information may need to be retained for legitimate or legal reasons.
8. Third-party websites
This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Review their privacy policies before providing information.
9. Changes to this policy
We may update this policy when our website, services, or legal requirements change. The “Last updated” date above indicates when the current version was prepared.
10. Contact
For privacy-related questions, contact: